Shopping Policy
Return & Exchange During Ramadhan (1-31 March 2025)
Due to limited stock availability and extended delivery times caused by courier cut-off schedules, item(s) ordered cannot be returned or exchange unless the reason is due to defect.
Shipping & Delivery
Shipping Method
All orders are dispatched and delivered by our courier partner, Pos Laju Malaysia, Monday – Friday excluding weekends and public holidays.
Process & Delivery of Goods
All orders that are confirmed (with payment & verified proof of payment) before 2.30pm will be processed on the same working day. Orders received after 2.30pm will be processed on the next working day. Theins will not be responsible for delayed deliveries once the item has been collected and processed by Pos Laju.
Order Tracking
A delivery tracking number will be sent to the customer’s email once the order has been processed. Tracking of parcels can be made from our courier partner’s website. Please allow at least 24 hours before checking the tracking system. If any delivery problems occur, please whtasapp us at 012-202 4258 and we will attend to all enquiries as soon as possible.
Customer Responsibility
Please ensure that the shipping address and other given information is correct to avoid any misdelivery. Theins will not be held accountable for any wrong deliveries due to inaccurate information provided.Â
Return and Exchange Policy
What is Theins’s return policy?
– The original product with Theins payment receipt are required for exchange within 14 days of the date of purchase.
– Theins product(s) can be returned for exchange, provided the product is unaltered, unwashed and returned in original condition with original packaging.
– Upon receiving the item, kindly unbox with video recording to ensure all items are carefully unpacked. Should there are any defects, video recording is the best way for return or refund process running smoothly.
– For exchanges to products of higher price, you will be required to pay the difference.
– Products on sale due to defects cannot be returned or exchanged.
– Theins reserves the right for final decision.
– Theins reserves the right to amend this policy at any time without prior notice.
How do I return the product to exchange?
– It is compulsory to have the item(s) for exchange.
– To return a purchase made online, you can make your own arrangements by shipping the product(s) to our return centre.
– Please whatsapp us your details including name, address, contact number and invoice/receipts.
– Proceed to your preferred courier service centre, and ship your return to the address: 21-1 Jalan Pegaga D U12/D, Desa Alam, Seksyen U12, Shah Alam, Selangor.
– The return shipping cost will be borne by you.
– Theins will not responsible for the parcel until it reaches our return centre.
How long will it take to process my returns?
Once the product(s) is received, we will process within 7-14 working days for your refund or exchange products. Please email us if you haven’t received your return within the time period.
Refund Policy
Your refund will only be processed if the item that you received are defected and cannot be exchanged (Due to out of stock at our end). If your item can be exchanged then we will proceed with the exchange and no refund will be processed.
Upon receiving the item, kindly unbox with video recording to ensure all items are carefully unpacked. Should there are any defects, video recording is the best way for return or refund process running smoothly.
Failure to provide any prove, should the defects caused by our end, will result to the rejection of return or refund. Your full refund will be issued once we have received and examined the returned goods at our return center.Â
