The Inner Circle
THEINS INNER CIRCLE FAQ
What is The Inner Circle?
The Inner Circle is a membership program designed to reward our customers with exclusive benefits, special rewards, member-only access, and a more personalized shopping experience.
Is it free to join?
Yes. It is completely free to join and available to all customers.
How do I join The Inner Circle?
Joining The Inner Circle is simple and completely free. Just create an account on our website to get started. Already have an account? Simply log in, and you’ll be automatically enrolled!
What benefits do I receive as an Inner Circle member?
Members may enjoy:
● Reward points on eligible purchases
● Exclusive member promotions
● Birthday rewards
● Early access to selected launches
● Priority invitations to special events
● Members-only offers and surprises Benefits may vary depending on campaigns and membership status.
Benefits may vary depending on campaigns and membership status.
How do I earn rewards?
You will earn 1 point for every RM1 spent on eligible purchases. Members may also enjoy opportunities to earn bonus points and exclusive rewards through selected campaigns, promotions, and member activities throughout the year.
How can I check my rewards or membership status?
Members can check their rewards balance, membership details, and available benefits from “My Account” or “Inner Circle” page.
Will I receive birthday rewards?
Celebrate your special day with us! As a member, you’ll receive an exclusive 20% discount coupon on your birthday. Your coupon will be valid for 7 days from the date you claim it. Just make sure your birth date is updated in your account profile so you don’t miss out!
Do my rewards expire?
Yes. Certain rewards or promotional benefits may have an expiry period. Expiry dates will be communicated when the rewards are issued.
Can I transfer my rewards to someone else?
No. Inner Circle rewards and membership benefits are non-transferable and can only be used by the registered member.
Can I use my rewards together with ongoing promotions?
This depends on the specific promotion. Some rewards may be combined with promotional offers, while others may have separate terms and conditions.
Do I need to present anything when shopping?
You may be required to provide your registered mobile number to enjoy membership benefits and collect rewards.
What happens if I change my phone number or email address?
Please update your membership information on “My Account” page to ensure you continue receiving rewards and communications.
Can THEINS change the Inner Circle benefits?
Yes. THEINS reserves the right to modify, update, suspend, or discontinue any part of the Inner Circle program, including its benefits, rewards and terms at any time.
How can I contact THEINS regarding my Inner Circle membership?
You may call or whatsapp our customer service at 012-202 4258